Use Case Proposal: Streamlined Loan Processing with Generative AI
Your institution is built on a foundation of trust and personal relationships, but your internal processes are struggling to keep pace with the expectations of modern members. Loan officers are buried in paperwork, manually entering data from pay stubs, tax returns, and bank statements. This makes the lending process slow and cumbersome, creating a frustrating experience for the very people you aim to serve.
Step 1: Confronting the Operational Drag.
- This manual workload is a direct threat to your competitive position. Every minute your loan officers spend on data entry is a minute they aren’t spending with members. The slow turnaround times risk losing valuable business to faster, tech-driven competitors, even if your rates and service are superior.
Step 2: Building the Foundation with an AI Data Core.
- Your migration to a better member experience starts with eliminating manual data entry. Scalata solves this foundational problem by using AI to automatically read and extract all necessary information from borrower application documents. We turn a pile of PDFs and images into a clean, verified, and structured loan application file.
Step 3: Activating Intelligence through Conversational AI.
- With the data structured, your team can focus on the member, not the paperwork. Scalata makes this new data core interactive. Our platform acts as an intelligent co-pilot. A loan officer can review a file and ask, “Calculate the debt-to-income ratio based on the verified income from the last two pay stubs,” and get an instant, accurate calculation.
Step 4: Reaching Full Automation with Proactive AI Agents.
- The final step is to streamline the entire workflow. Scalata brings your operation to its future-state. Our platform can automatically check each application for completeness, run it against your credit policies, and generate a summary package for the underwriter’s final review, ensuring consistency and compliance.
The Strategic Outcome with Scalata: You migrate from a slow, paper-chasing process to a fast, efficient, and modern lending operation. This allows you to deliver faster decisions, improve the member experience, and empower your loan officers to focus on building relationships.
