Most FI’s measure AI success completely wrong.
The wrong way:
– AI partnerships announced
– Number of AI pilots launched
– Employee satisfaction surveys
– Vendor evaluation spreadsheets
– Press releases about AI initiatives
What actually predicts AI ROI:
– Transaction volume processed with the same headcount
– Employees who voluntarily use AI tools daily
– Loan applications processed per month
– Error rate reduction in core processes
– Cost per user across your AI stack
A press release about your new AI partnership won’t save a dying transformation.
Processing 40% more loans with the same team will.
Stop counting pilots. Start counting productivity.
