Services · BPO
Business process outsourcing, not just a licence
Most vendors stop at selling you the software. We go further: we staff the people who actually run it on Scalata, on your behalf — from transaction management and diligence support through to reconciliation, servicing and NAV — so the work gets done, not just the tool.
What it means
Handing a process over, not a task
Business process outsourcing is what happens when a whole function moves to a team outside your own — the operating, the chasing and the reporting, not just the software underneath it. The work still has to be right, and somebody still has to be accountable for it. That somebody is us.
It is the work that has to happen but is not the thing your organisation is for: reconciling what arrived against what was expected, keeping a contract portfolio current, producing the same report on the same day every month. Necessary, unglamorous, and the first thing to slip when a team is short.
The difference
The licence alone does not do the work — a person still has to run it
A Scalata licence gets your team a powerful tool. BPO gets you the tool and the trained operator behind it — someone who runs the platform daily against your actual queue of work, so nothing sits waiting for someone internally to pick it up.
What it covers
The full service catalogue
Every service below is run by a dedicated operator on the Scalata platform — not software you are handed and left to figure out. Each one covers the full cycle: intake, execution, exception handling and reporting.
Transaction management
We run deal transactions end to end. That means owning the closing checklist from kickoff, collecting and tracking every signed document against it, chasing outstanding items with counterparties directly, and coordinating the movement of funds at close.
- Closing checklist ownership and tracking
- Document collection and counterparty follow-up
- Funds movement coordination at close
- Status visibility for your team throughout
Due diligence support
We review incoming diligence materials against your checklist item by item, organise them into a structured data room, and flag gaps or inconsistencies before they surface in negotiation. The output is a diligence summary your team can act on directly, not a folder of unsorted files.
- Document review against your diligence checklist
- Gap and inconsistency flagging
- Structured data room organisation
- Summary memo for your deal team
Remittance and reconciliation
Payments, transactions and account positions are reconciled against source documents on a fixed schedule — daily, weekly or monthly depending on the book. Exceptions are flagged the same day they appear, with a note on likely cause, not just a red flag with no context.
- Scheduled reconciliation against source documents
- Same-day exception flagging
- Root-cause notes on discrepancies
- Rolled up into a standing reconciliation report
Contract management
We track key terms, renewal dates and obligations across your entire contract portfolio, and someone is accountable for keeping that record current — not letting it drift out of date the way a shared spreadsheet does. Renewals and expiries are flagged with enough lead time to act.
- Full portfolio term extraction and tracking
- Renewal and expiry alerts with lead time
- Obligation tracking against each contract
- A single accountable owner for the record
Loan and asset servicing
Payment processing, escrow management and day-to-day borrower or counterparty correspondence are handled without waiting on your internal team. Late payments, escrow shortfalls and servicing exceptions are worked the same day, with your team looped in only on what needs a decision.
- Payment processing and escrow management
- Direct borrower and counterparty correspondence
- Same-day handling of servicing exceptions
- Escalation only for decisions, not routine items
Investor and stakeholder reporting
Capital statements, distribution summaries and periodic reports are prepared and distributed on your schedule, built from the same data your platform already ingests — so the numbers in the report always tie back to the source.
- Capital statement and distribution preparation
- Periodic reporting on your cadence
- Figures traceable to source data
- Distribution handled directly to stakeholders
Covenant and compliance monitoring
Covenant compliance and regulatory obligations are tracked on an ongoing basis, with upcoming tests and potential breaches surfaced well before a deadline — not discovered the week a report is due.
- Ongoing covenant tracking against terms
- Early warning on upcoming tests
- Regulatory obligation monitoring
- Breach flagging with supporting detail
Client onboarding and KYC/AML
Onboarding documentation is collected and verified, required checks are run, and a clean, audit-ready record is maintained for every counterparty — so onboarding does not stall waiting on your compliance team's bandwidth.
- Documentation collection and verification
- KYC and AML checks run to your policy
- Audit-ready recordkeeping per counterparty
- Status tracking through to completion
Cash management
Account balances, funding schedules and cash movements are monitored across every account in scope, so a shortfall or a pool of idle cash gets caught immediately instead of at month-end close.
- Daily balance and funding monitoring
- Cash movement tracking across accounts
- Same-day shortfall or idle-cash alerts
- Rolled into your standing cash position report
Document management
The document repository behind a deal or portfolio is organised, indexed and kept current, so the right file is findable in seconds by anyone on your team, not just the one person who remembers where it is.
- Repository organisation and indexing
- Version control on updated documents
- Access structured to your team's needs
- Ongoing maintenance as new documents arrive
Waterfall and distribution calculations
Distribution waterfalls and payment allocations are computed directly from the governing documents, with every step of the maths shown and traceable back to the specific clause that drove it.
- Waterfall computation from governing documents
- Full traceability from output to clause
- Recalculation on any input change
- Review-ready output for sign-off
NAV support
We assist fund administrators with NAV calculation inputs, validation and reconciliation — catching discrepancies before they reach a published number, not after an investor asks a question about it.
- NAV input preparation and validation
- Reconciliation against source positions
- Discrepancy flagging before publication
- Support through the administrator's review cycle
How it works
How the engagement works
Four stages, and the third one is where you stop thinking about it.
Discovery
We map your reconciliation, servicing and reporting workflows — the systems in use, the data sources, the cadence and the exception patterns — to scope what moves to the managed team.
Transition
Connectors are set up against your existing systems, historical data is reconciled to establish a clean baseline, and the operations team runs in parallel with your current process before taking over.
Steady-state operations
Daily reconciliation, exception handling and scheduled reporting run continuously, with escalation paths for anything that needs your team's judgement rather than automated resolution.
Review and scale
Regular reviews cover exception trends and process changes, and the scope of what is managed can expand as your portfolio or fund count grows — without a proportional increase in your own headcount.
Who this is for
Teams that need the work done
- Teams that need the work done, not just given a login
- Operations teams without capacity for the services above
- Organisations scaling transaction or contract volume faster than staff
- Companies that want one accountable operator, not a shared tool
What you get
A licence, and an operator
- A licence, plus a dedicated person running it on your behalf
- Coverage across the full service catalogue above
- Client-ready reporting on your schedule, with a full audit trail
- Direct escalation for exceptions that need your judgement
Turn weeks of expert work into minutes
See how Scalata fits your team, your data, and your controls.